Welcome to Muvelink. By using our website and mobile application (collectively, the “Platform”), you agree to these Terms and Conditions (“Terms of Use”). Please read them carefully before using our services. If you do not agree, you should not use the Platform.
These Terms govern your access to and use of Muvelink’s services, including food, grocery, parcel, and general product delivery. They apply to both individual users and businesses using our Platform.
Muvelink acts as a facilitator connecting buyers and merchants.
All commercial terms, including pricing, delivery, and warranties, are agreed between the buyer and the merchant.
Muvelink is not responsible for the performance, availability, or quality of goods and services offered by merchants.
Product images and descriptions are provided by merchants and may differ from the actual items delivered.
To use our services, you must create an account and provide accurate personal information.
You are responsible for maintaining the security of your account and any payment details.
You must ensure all information is current and accurate.
Orders will be delivered to the address you provide.
Muvelink may cancel or reschedule deliveries at its discretion if delivery cannot be completed.
Delivery times are estimates and may vary due to merchant or logistical delays.
Payments are processed through approved third-party gateways.
You are responsible for providing valid payment details and ensuring sufficient funds.
Muvelink does not store credit/debit card information.
Orders can be cancelled by Muvelink or merchants due to unavailability of items, delivery limitations, or unforeseen circumstances.
Refunds, if applicable, will follow the platform’s refund policy.
Users must not:
Post unlawful, offensive, or infringing content.
Impersonate others or harvest personal data without consent.
Engage in behavior that disrupts the Platform or violates laws.
Muvelink reserves the right to investigate violations, remove content, or terminate access for breaches.
Muvelink may update these Terms at any time.
Continued use of the Platform after changes implies acceptance of the updated Terms.
Muvelink is not liable for loss, damages, or unsatisfactory services resulting from merchant transactions.
Liability ends once an order is delivered to the address provided by the user.
