At Muvelink, we are committed to providing a reliable and secure experience for all our customers. Our refund policy ensures transparency and fairness in case of order issues.
Refunds may be issued in the following situations:
Items not delivered within the expected timeframe.
Orders cancelled by the vendor or Muvelink due to unavailability or operational issues.
Incorrect or damaged items received.
Payment errors or duplicate charges.
Refund requests can be submitted via the app or customer support.
Each refund request will be reviewed, and customers may be asked for supporting details (order number, receipt, or photo of damaged items).
Approved refunds will be processed using the original payment method.
Refunds are generally completed within 3–7 business days, depending on the payment method and banking processes.
Customers will receive notifications once the refund has been initiated.
Partial refunds may apply if only some items are missing, damaged, or affected.
The amount will be calculated based on the affected items only.
For any questions or issues regarding refunds, our customer support team is available 24/7 through the app or email to provide assistance.
